FAQ

ORDERING

What methods of payment do you accept?

We accept UPI,Paytm,GPay,Phonepay and other ewallets. MasterCard, American Express and Visa, Discover, PayPal, Amazon Pay, Apple Pay and Affirm 

Can I modify or cancel my order?

We want you to receive your The Charms Magic Jewelry purchase ASAP. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request. Order cancellation is not guaranteed.

Is the credit card information I submit secure?

All of our online ordering processes use Secure Socket Layer (SSL) encryption, which protects your information.

Where can I enter a promo code?

You enter the code on the checkout page, not in the cart. Simply enter your promotional code when prompted during the checkout process. Promotional codes may have some exclusions so please check the terms and conditons for the promotion. Promo codes cannot be applied towards previous orders, therefore we do not offer price adjustments.

*** Please note: You can only use one promo code at a time.*** 

How can I check the status of my order?

If you have a The Charms Magic account, simply log in and select “My Orders” from the menu. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.  Also note that with every order, we send an order confirmation email and whatsapp message and ship confirmation email and whatsapp message, which is sent to the same email and mobile number used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder. Still cant find it? email us at thecharmsmagic@gmail.com or whatsapp us on +919867597532.

JEWELRY

How do I care for my jewelry?

Storing Your Jewelry - When you are not wearing Jewelry, it should be stored in an airtight plastic bag. This will prevent tarnishing and scratching.

While Wearing Your Jewelry - Exposure to water, lotions, body oils, cosmetics, perfumes, excessive heat and humidity and cleaning agents may cause discoloration and affect the finish of the jewelry.

How to Clean Your Jewelry - After much research, we have found that polishing papers work best to restore luster to our sterling silver pieces.  Sterling silver pieces can be cleaned best with our polishing paper. Gold plated jewelry cannot be cleaned. 

GENERAL

Do you sell wholesale?

Please visit our Wholesale page, for all wholesale inquires.